Greater Philadelphia home IT support
Premium Home IT & Smart Home Support
PTC Home Concierge manages WiFi, smart-home systems, devices, and network security for affluent homeowners who need technology to work when it matters most.
5-star rated
9 Google reviews
Microsoft Partner
Sonos Integrator and Reseller
UniFi installers
The problem
Home Tech Shouldn’t Be This Frustrating
You shouldn’t have to be your own IT department.
The solution
A Dedicated Tech Team for Your Home
PTC Home Concierge is a premium, subscription-based service that manages your home technology for you.
We fix the problems you see, prevent the ones you don’t, and keep the systems your household depends on running quietly in the background.
Membership options
Prevention Costs Less Than Recovery
One outage, failed setup, or preventable security issue can interrupt work, compromise devices, and take more time and money than proactive management ever would.
The Real Price of Unmanaged Technology
Most technology problems are expensive long before anyone calls for support. Downtime, unreliable systems, and security gaps quietly drain time, productivity, and peace of mind.
Video calls, deadlines, and remote work should not depend on DIY troubleshooting.
Family devices, work laptops, cameras, and smart systems need real protection.
Your time is better spent anywhere other than router apps and support forums.
Proactive Support Designed for Connected Households
Choose the level of management that fits how much your household relies on technology every day.
Core
$2,000/year
Reliable, stress-free home technology support for households that want everything working properly.
- Ongoing support and optimization
- Enterprise-grade cybersecurity protection
- WiFi and network performance management
- Smart home and connected device support
- Annual full-home technology assessment
- Quarterly proactive check-ins
- Coverage for your most important household devices
Recommended for executive households
Priority
$3,000/year
Expanded support and faster response for executive households that rely heavily on technology every day.
- Everything included in Core Membership
- Priority support and accelerated response times
- Expanded support capacity for higher-touch households
- Enhanced oversight and proactive optimization
- Support for larger smart home ecosystems
- Quarterly proactive check-ins and performance reviews
Elite
$5,000/year
Fully managed home technology support for households where reliability, responsiveness, and convenience are non-negotiable.
- Everything included in Priority Membership
- Unlimited remote support
- Same-day response target for critical issues
- Dedicated concierge-level assistance
- Annual white-glove in-home optimization visit
- Coordination with third-party vendors and installers
- Travel and remote connectivity assistance
Not sure which plan fits? Start with the free audit. You will receive a practical recommendation before any membership decision.
Book Your Free Home Tech AuditFree home tech audit
Clear Answers Before You Commit
The audit is a short consultative review of your home technology. It is designed to identify what is causing friction, what needs attention, and whether Home Concierge is the right fit.
- WiFi coverage and network health review
- Device, smart-home, and home-office pain points
- Basic security and family protection review
- Remote versus on-site support recommendation
- Clear next-step plan with practical priorities
Service area
On-Site Home Technology Support Across Greater Philadelphia
PTC Home Concierge serves Philadelphia, the Main Line, Montgomery County, Bucks County, Chester County, Delaware County, and South Jersey. Remote-only support may be available after a fit conversation.
Philadelphia
Main Line
Montgomery County
Bucks County
Chester County
Delaware County
South Jersey
Built for Households That Need a Trusted Advisor
Your network, key devices, smart-home systems, and support history are tracked so every request starts with context.
You get direct recommendations, not a list of unexplained technical options.
Check-ins, assessments, and follow-up help reduce repeat issues instead of waiting for the next outage.
PTC Home Concierge exists because modern homes now run on networks, devices, cameras, accounts, and apps that rarely get managed together. We bring the same practical, accountable support model PTC uses for business clients into the home.
You are not handed off to a generic support queue. We document your environment, learn what your household depends on, and manage the technology so problems are easier to prevent and faster to resolve.
What you get
Better Performance.
Better Security.
Less Frustration.
Performance
- WiFi optimization and coverage fixes
- Device speed and reliability improvements
Security
- Safe browsing for your entire family
- Network protection and monitoring
Convenience
- Help with any tech issue, anytime
- New device setup and integration
Smart Home
- Setup and optimization for lighting, audio, and cameras
- Systems configured to work together
How it works
Simple, Fast, Done Right
After that, we handle it so you don’t have to.
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1
Book your free Home Tech Audit
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2
We identify issues and opportunities
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3
We optimize and manage everything for you
INTERNAL TECH DASHBOARD
PTC Ops Dashboard
Queue, triage, and resolution status for the support team.
At a glance
Wi-Fi Coverage
Whole-home signal strength
Review
Network Security
Protection and risk level
Review
Connected Devices
Total devices on network
27
Internet Performance
Speed and reliability
Good
Data Protection
Backup and recovery status
Active
Key findings
Upstairs office Wi-Fi is weak
Dead zones detected on the second floor.
IoT devices need updates
Firmware checks are pending on three devices.
Guest network not isolated
Separate guest traffic before the next audit cycle.
Optimization opportunity
Adjust channel planning and access controls to reduce noise and improve reliability.
Estimated improvement
82% → 96%
Trusted support
Trusted by Busy Households Across Greater Philadelphia
“PTC fixed problems we’d been dealing with for years and made everything run the way it should.”
“Our WiFi finally works everywhere in the house — and the TVs and cameras do too.”
“It’s a relief having one team we can actually trust with all of our home tech.”
Fit matters
Designed for Households That Want Technology Managed Properly
The service works best when there is a real need for ongoing reliability, support, and guidance. The free audit helps both sides confirm fit before any membership is recommended.
Best for
- Remote and hybrid professionals
- Busy families with many connected devices
- Executive households that value response and discretion
- Smart-home owners who want systems maintained
- Households tired of troubleshooting recurring issues
Not the right fit for
- Occasional one-time computer repair
- DIY users who prefer to manage everything themselves
- Price-shopping break/fix requests
- Emergency-only support with no ongoing relationship
FAQ
Answers Before You Book
What areas do you serve?
We provide on-site home technology support across Philadelphia, the Main Line, Montgomery County, Bucks County, Chester County, Delaware County, and South Jersey.
What happens during the free audit?
We review your main pain points, network health, connected devices, smart-home systems, and basic security posture. You leave with a plain-English recommendation.
Is the audit remote or on-site?
Most audits are completed remotely in 20-30 minutes. If the environment needs hands-on review, on-site service is available throughout the Greater Philadelphia area.
How fast is support?
Most issues are handled same-day. Priority and Elite members receive faster routing for time-sensitive problems.
Do you support Apple and Windows?
Yes. We support Apple and Windows computers, phones, tablets, printers, and common home-office setups.
Do I need to replace existing equipment?
Not automatically. We start by assessing what you already have and only recommend replacement when it is the practical answer.
What smart-home ecosystems do you support?
We support common systems including Sonos, Apple Home, cameras, thermostats, lighting, streaming, and network-connected devices.
Do you work with builders or installers?
Yes. We can coordinate with builders, AV installers, security vendors, electricians, and internet providers when a project needs multiple parties aligned.
Can you support vacation homes?
Yes. Remote access, cameras, WiFi, streaming, and owner/guest connectivity are common support needs for second homes.
Can you help after moving?
Yes. We can help evaluate inherited equipment, set up the network, reconnect devices, and stabilize the home office and smart-home systems.
What happens during emergencies?
We triage the issue, handle what can be resolved remotely, and coordinate next steps if on-site service or a third-party vendor is required.
No Guesswork.
No Risk.
If we can’t improve your setup, you don’t pay.
Free home tech audit
Stop Wasting Time on Tech Problems
Takes 2 minutes to request. Most audits are completed remotely in 20-30 minutes, and you will receive a practical recommendation before any membership decision.